Shoes purchased on RelayGoods.com can be returned within 30 days of purchase in any condition.
Customers who do need to return shoes have three options available: store credit, free exchanges, or return for a refund.
Exchanges & Store Credit
Exchanges and store credits are applied instantly by visiting relay.loopreturns.com. There is no restocking fee for exchanges or store credits. Items that need to be returned for an exchange or store credit are eligible for a free return label.
Refunds & Restocking Fees
Shoes that are returned for a refund will have a $10 fee deducted from the product refund price to cover a pre-printed return label and returns processing. This will appear as a $10 restocking fee when initiating a return at relay.loopreturns.com.
Return refunds are initiated within 1 business day after the return shipment has been scanned by the shipping provider.
To start a return, please visit relay.loopreturns.com and enter your order information.
